Salesforce Field Service is a comprehensive platform designed to streamline and optimize on-site service operations, empowering businesses to deliver exceptional field service experiences to their customers. From scheduling and dispatching technicians to providing mobile access to job details and tracking service performance, Field Service offers a suite of tools and capabilities to help businesses increase efficiency, improve productivity, and enhance customer satisfaction.
Key Features of Salesforce Field Service
Work Order Management
Create, manage, and track work orders in real-time, from creation to completion. Assign tasks to field technicians, track job status, and monitor progress to ensure timely and efficient service delivery.
Scheduling and Dispatching
Optimize scheduling and dispatching processes with intelligent scheduling algorithms that take into account technician availability, location, skills, and priorities. Assign jobs to the right technicians at the right time to maximize efficiency and minimize travel time
Mobile Access
Provide field technicians with mobile access to job details, customer information, and service history through a dedicated mobile app. Enable technicians to update job statuses, capture photos and signatures, and access knowledge resources on the go, improving productivity and customer communication.
Inventory Management
Track inventory levels, manage stock replenishment, and allocate parts and equipment to field technicians as needed. Ensure that technicians have the right parts on hand to complete jobs efficiently and minimize downtime.
Our Working Cycle
Project Discussion
Testing & Trying
Execute & install
We Care About
200
+Team member
10
+Complete project
20
+Winning award
900
+Client review